GUARANTEES
Booking Protection — The Guarantees in Writing
Five guarantees, written down before you pay a cent. This page is the ledger your quote refers to.
Every confirmed myCHEF Cape Town booking is covered by five guarantees. They are summarised here in plain language and carried into your written quote, so the terms you approve are the terms that govern the event.
The guarantee ledger
Every confirmed myCHEF Cape Town booking is covered by five guarantees. They are summarised here in plain language and carried into your written quote, so the terms you approve are the terms that govern the event.
The five guarantees
The ledger, line by line.
- 01Chef replacement-or-refund — if your chef cannot make it, a replacement arrives within 24 hours or you receive a full refund plus a documented credit
- 02Fixed itemised quote before deposit — the number you approve is the number you pay
- 03Published cancellation tiers — the same tiers for every client, on this page and in your quote
- 04Backup-chef policy — every confirmed event has a named backup chef
- 05Complaint path — a direct coordinator line with a 48-hour resolution target
Deposits and the cancellation tiers
A 50% deposit locks your date; the balance is settled against the final invoice with grocery receipts attached. Weddings follow a 50/25/25 ladder — 50% on booking, 25% at 20 days out, 25% at 10 days out.
Cancellations follow one published ladder: a full refund 14 or more days before the event, a 50% refund at 7–13 days, and no refund under 7 days. The festive super-peak window — 26 December to 7 January — is stricter: deposits in that window are non-refundable, and your quote says so in writing before you pay it.
What the fixed quote actually means
Your quote lists every line — menu, staffing, groceries (estimated), rentals, travel zone, VAT treatment and any festive multiplier. Public holidays carry a published 1.5× multiplier, and 25 December, 31 December and 1 January carry 2×. If a multiplier applies to your date, it is on the quote, never added later.
Once you approve the quote and pay the deposit, the price is fixed. Groceries are the only line that settles at actuals — at cost, with receipts.
If something goes wrong
Call or WhatsApp your coordinator directly — the same person who booked your event. Every complaint gets a 48-hour resolution target and a written outcome. If we get it wrong, the guarantee ledger above is the remedy, and it applies without negotiation.
Questions, answered.
We update this guide annually — figures re-verified October 2026.
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Replacement-or-refund · Fixed itemised quote · Published cancellation tiers